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Browse FAQs

Get assistance for any transaction, accounts, and application questions using your CIMB Bank PH app!

Just follow these steps:

Step 1: Log on the CIMB Bank PH app, click the Menu button and tap Help Center.

Step 2: Tap the Need Help? button

Step 3: Select the category for your concern and the account you need help with. Then, provide a detailed description of your concern.

Step 4: Upload screenshots or screen recordings of your concern if needed then click Submit

Step 5: You've successfully submitted your concern. Our Customer Care Team will work on your ticken and will give you updates on the CIMB Bank PH app.

Haven't linked your account to the app yet? Click this link to find out how

Link My Account

For immediate concerns such as lost or stolen CIMB debit card and unauthorized transaction concerns, please call our Customer Care Team at #2462 (#CIMB) or (+632) 8924-2462 on your phone.