1. To update or change your mobile number in case you can no longer access your account. Follow these steps:
STEP 1: On the app login screen, tap 'Forgot?' and select either 'I forgot my password' or 'I forgot my username'.
STEP 2: Enter your current registered mobile number.
STEP 3: Tap 'I lost access to my mobile number' on the OTP page.
STEP 4: Re-enter your registered mobile number.
STEP 5: Input your 6-digit MPIN.
STEP 6: Await the OTP to be sent to your registered email address, then enter it on the OTP screen.
STEP 7: Enter your new mobile number.
STEP 8: Input the OTP sent to your newly nominated mobile number.
STEP 9: Nominate your new password.
STEP 10: After successfully changing your password, log in, and your new mobile number should reflect on your account.
2. To update or change your mobile number in case you can no longer access your account and you forgot your MPIN. Follow these steps:
STEP 1: On the app login screen, tap 'Forgot?' and select either 'I forgot my password' or 'I forgot my username'.
STEP 2: Enter your current registered mobile number.
STEP 3: Tap 'I lost access to my mobile number' on the OTP page.
STEP 4: Re-enter your registered mobile number.
STEP 5: Input your 6-digit MPIN.
STEP 6: If you have failed to input the correct MPIN three times, input your new mobile number, verify thru OTP
STEP 7: You will then be prompted to complete re-eKYC by submitting a valid ID and undergoing a selfie check.
STEP 8: Follow the subsequent instructions.
STEP 9: Await confirmation from CIMB Bank within 1-2 banking days regarding successful verification.
STEP 10: Upon success, you may perform the forgot password/username steps again with your new mobile number and/or email address.
3. In case your mobile number is not updated and your GSave/GCredit account is not yet linked to the CIMB Bank app. Please refer to the steps below:
STEP 1: On the app login screen, tap 'Link my account' and select the account you wish to link.
STEP 2. Enter the mobile number and email address registered to that account, and verify with SMS OTP.
STEP 3. If you've lost access to your mobile number, click 'I lost access to my mobile number.'
STEP 4: Input the 6-digit security code. If access to your email is lost, select “I lost access to my email address”.
STEP 5: Provide your new mobile number and email address, and verify via OTP.
STEP 6: You will then be prompted to complete re-eKYC by submitting a valid ID and undergoing a selfie check.
STEP 7: Follow the subsequent instructions.
STEP 8: Await confirmation from CIMB Bank within 1-2 banking days regarding successful verification.
STEP 9: Upon success, you may perform the linking steps again with your new mobile number and/or email address to setup your new password and username will be sent to your new email address.
