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Digital Banking Survey

Thank you for banking with CIMB Bank! Your feedback is very important to us and will definitely help us further improve our products and services. We'd like to ask for a few minutes of your time to answer this survey about digital banking. Rest assured that the information you share will be kept strictly confidential and will only be viewed by CIMB officials for the purpose of this research.

*This field is mandatory.

1. Which of the following social media pages do you follow? (Tick all that applies)*

This is a required field

2. Will you recommend CIMB Bank Philippines to your friends/family? (Please rank the following: 1 being the lowest and 10 being the highest)*

This is a required field

3. Do you trust CIMB Bank Philippines with your money?*

This is a required field

4. Does the bank communicate or disclose information that is clear and easy to understand?*

This is a required field

5. Do you feel safe and secure when performing your banking transactions digitally? *

This is a required field

6. Does the bank offer innovative digital channels to facilitate your banking transactions better?*

This is a required field

7. Does the bank treat you fairly? *

This is a required field

8. Does the bank understand your financial needs and provide suitable advices?*

This is a required field

9. Are you aware that CIMB Bank Philippines is proactive in providing financial literacy education to its customers?*

This is a required field

10. IF YES (Do you find these financial literacy content helpful?)*

This is a required field


12. Which for you is the leading digital bank in the country? (Please rank the following: 1 being the lowest and 5 being the highest)

 

12a. ING Philippines*

This is a required field

12b. Komo*

This is a required field

12c. UnionBank*

This is a required field

12d. DiskarTech*

This is a required field

12e. CIMB Bank Philippines*

This is a required field

13. Where else did you apply for a loan?*

This is a required field

14. What are you looking for when applying for a loan?*

This is a required field

15. Can you rank these to us in accordance to its importance? (Please rank the following: 1 being the lowest and 10 being the highest)


15a. Easy to apply for a loan (no need to physically visit a bank / branch)*

This is a required field

15b. The loan’s interest rate*

This is a required field

15c. The loan’s terms of payment (# of instalments)*

This is a required field

15d. The customer service*

This is a required field

15e. Recommendation from other customers*

This is a required field

15f. Recommendation from celebrities*

This is a required field

15g. The design and features of the App*

This is a required field

15h. No collateral needed*

This is a required field

15i. The documents and IDs required*

This is a required field

15j. Pre-termination Fee, Processing, and Other Fees*

This is a required field

16. Is this your first bank loan?*

This is a required field

17. What are you going to do with your personal loan? (Tick all that applies)*

This is a required field

18. How would you rate your overall loan application experience with CIMB Bank PH? (Please rank the following: 1 being the lowest and 5 being the highest)*

This is a required field

19. What made you finish your loan application (Tick all that applies)*

This is a required field

20. How frequent do you save your income?*

This is a required field

21. How much of your income do you save?*

This is a required field

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