General Inquiries

Yes, you can schedule fund transfer transactions to your own or other CIMB Bank accounts. To schedule a fund transfer to your own or other CIMB Bank accounts, follow the steps below:

1) Tap on TRANSFER > WITHIN CIMB

2) Select your own CIMB Bank account or select 'Enter account number' if you are transfering to another CIMB Bank account

3) Input the amount and select your account 

4) Toggle SET AS SCHEDULED and select your frequency as well as start and end date

5) Confirm you selection and proceed to verify your transaction

6) You can view and manage your schedule transfer under SCHEDULED in MORE

1) For InstaPay, your transaction should be reflected immediately.

2) For PESONet: Transactions performed before 9:00 AM on a business day shall be processed by 2:00 PM within the same business day. Transactions performed before 3:00 PM on a business day shall be processed by 6:00 PM within the same business day. Transactions performed 3:00 PM onwards or on a non-business day (weekends / holidays) shall be processed within the next business day.

3) For Dragonpay: Transactions before the 1:00 PM cut-off will be processed by 11:59 PM within the same banking day. Transactions after cut-off, on holidays, or weekends will be processed within the next two (2) banking days.

We suggest waiting until the end of day before checking the account. You may also check with recipient bank for the status of the funds as posting time varies from bank to bank. 

Yes, you can schedule fund transfer services to other banks. To set a scheduled transfer to other banks, follow the steps below:

1) Tap on TRANSFER > TO OTHER BANKS

2) Select the bank and input all the information

3) Toggle SET AS SCHEDULED and select your frequency as well as start and end date

4) Confirm your selection and proceed to verify your transaction

5) You can view and manage your scheduled transfer under 'SCHEDULED' in 'MORE'

Crediting to receiving of a beneficiary bank account may be unsuccessful due to any of the following reasons:

1) Invalid account (e.g. wrong account number, closed, dormant or blocked account)

2) Suspicious transaction (e.g. Anti-Money Laundering compliance)

3) Wrong information /details (e.g. Account Name provided is not the full and actual account name of the recipient)

4) Unsupported currency (not PHP currency)

It is highly advised that you obtain and provide the correct information to avoid any delays in the interbank fund transfer.

The fund transfer amount and net of service charge (which may vary across banks), will be credited back to your source account as soon as the funds are returned to us by the receiving bank.