• Manage day-to-day business operations, including review and approvals of settlement and reconciliations, investigation and resolution of customer queries/complaints (including BSP reported complaint tickets) among others.
• Manage daily dispute tracker and timely resolution and endorsement to Collection.
• Adherence/enforcement to Standard Operating Procedures (SOP) along with timely update and implementation of such to ensure robust risk and control process to meet internal and regulatory standards with objective to attain satisfactory audit ratings with no regulatory breach and develop action plans to address findings/identified issues.
• Ensure customers data are protected from the public and secured against fraud by enforcing controlled access rights and verification levels.
• Collaborate with respective heads of other units to develop best practices for more effective banking operations.
• Manage Change The Bank projects/initiatives (system and process). This includes engagement with internal/external parties, BRD development, impact assessment, UAT testing among others.
