Incident Response and Resolution:
● Monitor system health and respond to incidents and alerts.
● Troubleshoot technical issues and escalate complex problems.
Technical Support:
● Provide level 1 technical support to users and customers.
● Assist with system configurations and setups.
Ticket Management:
● Handle support tickets and service requests in a timely manner.
● Document and track incident resolutions.
System Monitoring:
● Monitor system performance and conduct routine checks.
● Identify potential issues and take preventive measures.
Collaboration:
● Collaborate with other technical teams to resolve issues and implement solutions.
● Work closely with Operations & Maintenance Lead to streamline operations.
Continuous Improvement:
● Suggest improvements to processes and best practices.
● Participate in training and skill development programs.
